FAQs

Frequently Asked Questions (FAQs)

1. What types of products do you sell? Exclusu specializes in stylish women's clutches and wallets featuring beautiful textured designs, including shimmer finishes, sequin embroidery, snakeskin-inspired patterns, glitter accents, and brooch details. All items are made with quality materials for durability and everyday elegance. Prices range from $80 to $98 USD. Examples include:

Clutches: Two-Toned Shimmer Clutch – Grey, Snake Textured Flap Clutch with Brooch – Beige, Sequin Embroidered Clutch – Yellow, Classic Clutch with Brooch – Black.
Wallets: Textured Flap Wallet – Navy, Snakeskin Texture Wallet – Golden, Snakeskin Stripe Wallet – Black, Blush Glitter Wallet – Brown.

2. Where do you ship? We ship exclusively to addresses within the continental United States. We do not ship to P.O. boxes, APO/FPO addresses, or international locations.

3. What are your shipping rates and delivery times?

Shipping Rate: A flat $10 fee applies to all orders shipped within the United States (calculated at checkout).
Processing Time: 1–2 business days (Monday–Friday, excluding holidays).
Transit Time: 3–5 business days via standard carriers (USPS, UPS, or FedEx).
Total Estimated Delivery: 4–7 business days from the date of purchase (excluding weekends and holidays). Times are estimates and may vary due to carrier schedules, weather, or high-volume periods. Orders placed before 4:00 PM Eastern Standard Time (New York time zone) may qualify for same-day processing.

4. How do I track my order? Once your order ships, you will receive an email with tracking information. Updates are usually available within 24–48 hours after shipment. You can use the tracking link provided to monitor progress with the carrier.

5. Can I cancel or modify my order? Yes, you can cancel your order at any time before it ships. Email us at support@exclusu.store with your order number to request cancellation. Approved cancellations are refunded to your original payment method within 5–7 business days. If you need to change your shipping address or other details, contact us immediately—changes may not be possible once processing begins, and additional fees could apply.

6. What is your return and refund policy? You have 30 days from the date you receive your order to request a return (for any reason, including change of mind).

Items must be unworn, unused, with tags attached, and in original packaging.
Contact us at support@exclusu.store (or via live chat) with your order number and reason.
Upon approval, we provide a return shipping label and instructions—ship back within 7 days of receiving the label.
Return Shipping: You pay return shipping costs unless the return is due to our error (damaged, incorrect, or defective item).
No restocking fees. Refunds are processed to your original payment method within 5–7 business days after we receive and inspect the item (maximum 7 business days from approval). Partial refunds may apply if items are not in original condition.

7. What if my item arrives damaged, defective, or incorrect? Please inspect your order upon delivery. If it's damaged, defective, or the wrong item, contact us immediately at support@exclusu.store with photos and details. We will evaluate and resolve within 1–2 business days—options include a full refund, replacement, or store credit (at no extra cost to you). Replacement delivery times vary by location.

8. Do you offer exchanges? We do not offer exchanges for style preference, size changes, or personal reasons (unless caused by our error, such as a wrong size sent by us or a manufacturing defect). For approved exchanges, follow the return process—we'll ship the replacement at no additional cost.

9. Is my information secure when shopping with Exclusu? Yes—our site uses secure SSL encryption for all transactions. We prioritize your privacy and only collect necessary information to process your order and provide support.

10. When will I receive a response to my inquiry? We aim to respond to emails and messages within 1 business day during our operating hours (Monday–Friday, 9:00 AM–5:00 PM ). For urgent issues (e.g., damaged items), include photos and your order number for faster resolution.

📧 Email: support@exclusu.store
📞 Phone: (323) 392-5298
📍 Address: 8717 Pioneer Blvd, Whittier, CA 90606, USA